Delivery and Returns
1. Delivery Information
Our new dresses are made to order and therefore take between 2-4 weeks for delivery. This will be confirmed when ordering or by a member of our team after checkout. If you have any questions in regards to lead time or require your dress sooner we can accommodate, equally if you need any assistance whilst choosing one of our dresses online please do not hesitate to contact us on [email protected]
Delivery within the UK and International is charged at a flat rate, confirmed at checkout.
Lead times for delivery may vary, depending on the delivery location.
Please note that new dresses are produced on a made to order basis. We accept returns up to 14 days after you receive your dress, but request that we are notified within 5 days of delivery. We ask for a valid reason for your return and all items must be returned as new. We reserve the right to refuse a return where our criteria for returns is not met.
Please contact us on [email protected] before returning items to determine the reason and whether you require a replacement. Please always contact us prior to returning any items. If you arrange return please obtain a Proof of Postage Certificate from the Post Office or courier.
Please note that items ordered online cannot be returned in person to our showroom nor studio.
Sample items are non-refundable and non-returnable. **We will accept returns during specified periods, these will be listed here when active. We will accept returns during UK lockdown restrictions from 4th January. Samples can be returned at this time if we receive notice of return within 5 days of receiving samples.
3. Online Sample Sales
Online sample dresses are listed in ‘good condition’ as previously used samples. They will be subject to general wear and tear and sometimes require minor repairs, cleaning and alterations.
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:
- Pay in 3
Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.
5. Legal identity
The site is owned and operated by Andrea Hawkes Ltd. Registered in England and Wales, company number 08359854.