FLORENCE

How to check my size?

Use our size chart to check your bust, waist and hips. Further help can be found on our blog here. If you need more help, we are here to help, chat on our website, contact us or via Instagram.

How can I check fabrics?

Discover our beautiful silks before ordering your dress. Receive Fabric swatches before ordering your dress.

I would like to try on before purchasing?

Book our Try on service or discover our full AH Home service, both options give you the ability to try on our dress designs before purchasing.

How does Klarna work?

You can Pay in 3 with Klarna. No credit agreement, no interest or fees when you pay on time.

Split into 3 equal payments, first taken when your order is shipped the remaining two will be taken automatically in 30 and 60 days.

Select Klarna at check out and enter your debit or credit card details for the card Klarna will use for all payments.

You can also choose to pay sooner if you wish.

Refunds are processed in the same way directly to your debit or credit card.

For more details visit our terms and conditions or Klarna.com

How soon will my dress arrive?

All our new silk dresses are made to order in our London studio and take 2 – 4 weeks to make and send to you. If you require your dress sooner or for a specific date please contact us, we will always accommodate where possible.

Returns:

We accept returns up to 14 days after you receive your dress. We request that you notify us within 5 days of receiving your dress and we will arrange return details. Full terms can be viewed here.

Other questions:

Reach out the team with any other questions, chat on our website, contact us or via Instagram.